Contact Undercroft Restoration
The fastest way to get help is to call. There's no form to fill out and nothing to wait for.
Number for Water Damage, Fire, Mold & Sewage
Undercroft Restoration is a free referral service, not a restoration company. Calls are connected to independent local service providers that serve your area, and calls may be recorded. The work is done by those providers, not by this site.
Call
When you call, you're connected with an independent, third-party company that serves your town and handles your kind of problem. That company arranges the visit, inspects and gives you a written scope.
What to Have Ready When You Call
A short call gets you to the right company faster. If you can, have these ready:
- Your town, and the street or building if you're in an apartment or condo.
- What happened, in a sentence: a pipe burst, the basement took water in the storm, sewage came up a drain, you smell mold.
- Where the water came from, if you know, and whether it's still coming in.
- How much is affected: one room, the whole basement, more than one floor.
- Whether you own or rent. Renters should also let the super or landlord know.
- Anything urgent: water near outlets or the electric panel, a sagging ceiling, a gas appliance that sat in water, or someone at home with a health condition.
Don't have all of it? Call anyway. The basics are enough to start.
Before you call, if it's safe: shut off the water, stay away from the panel and outlets if water is near them, and take photos of everything before anything is moved.
Where Calls Are Connected
Calls from anywhere in Bergen County are routed to an available company that serves that town; availability can vary by area and time of day. That includes Hackensack, the county seat; Teaneck across the river; Paramus along the Saddle River; the Fort Lee high-rises on the Palisades; the river towns of Little Ferry, Moonachie and River Edge; and every town north to Mahwah and south to Lyndhurst and North Arlington.
Water Coming In Right Now? Call and Get Connected
Calls answered 24/7. Have your town and what happened ready when you call.
Undercroft Restoration is a free referral service, not a restoration company. Calls are connected to independent local service providers that serve your area, and calls may be recorded. The work is done by those providers, not by this site.