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Water Damage and Mold Removal Bergen County Homes Can Count On

From river towns that flood to Palisades high-rises with leaks upstairs, Bergen County's water problems change from town to town. One call connects you with a restoration company that serves yours.

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Undercroft Restoration is a free referral service, not a restoration company. Calls are connected to independent local service providers that serve your area, and calls may be recorded. The work is done by those providers, not by this site.

  • One Call Connects You
  • No Obligation to Hire
  • Calls Answered 24/7
  • All 70 Bergen Towns
70Bergen County municipalities
955,732Residents, 2020 Census
HackensackCounty seat in the river valley
Ida 2021County state of emergency
01

Water Damage Bergen County Calls Come From Four Very Different Kinds of Places

Bergen County has 70 towns and close to a million people, and the water trouble in Moonachie has little in common with the water trouble in a Fort Lee high-rise. Knowing which kind of place you live in tells you what to watch for.

01

River Towns Along the Hackensack: Hackensack, Little Ferry, Moonachie, River Edge, New Milford

The Hackensack River runs down the middle of the county, tidal in its lower reach. These towns flood from the river and from heavy rain that can't drain fast enough. During Sandy in 2012, an 8.5-foot storm surge overtopped a 5-foot berm in Little Ferry and Moonachie. In April 2022 the river crested at 8.57 feet at New Milford and forced 12 evacuations there. On July 27 and 28, 2026, River Edge recorded 6.06 inches of rain in two days. Flood cleanup Bergen County homeowners need most often starts in these towns. See storm and flood damage.

02

The Saddle River Corridor: Lodi, Saddle Brook, Rochelle Park, Paramus

The Saddle River runs south through Paramus, Rochelle Park, Saddle Brook and Lodi, and it rises fast. During Ida, CBS New York reported huge parts of Lodi under several feet of water and water that "bubbled up from floors and walls" in Saddle Brook. In the January 10, 2024 storm, the river crested around 10 feet in Lodi, and a Rochelle Park resident said, "Three times already I lost the basement."

03

High-Rises on the Palisades: Fort Lee, Cliffside Park, Edgewater

Along the Palisades cliffs facing Manhattan, much of the housing is high-rise condos, co-ops and rentals. Floods are rare up there. Leaks between stacked units are not: a supply line, a toilet or a washer on one floor becomes a ceiling problem on the floors below. See the Fort Lee page.

04

Older Block-Basement Suburbs Across the Middle and North of the County

Much of Bergen County was built out after World War II. Paramus alone grew from about 6,000 to 23,000 people between 1948 and 1958. Those houses often sit on concrete block foundations with finished basements, and their water problems are groundwater, sump pumps and mold, not rivers. See basement waterproofing.

02

Bergen County Water Damage Restoration From First Call to Rebuild

Whatever the source, one call to (201) 409-9820 connects you with a company for the job. For water restoration Bergen County homeowners call about most, start here:

03

Mold Removal Bergen County Homes Need After Humid Summers and Old Leaks

Mold searches in the area peak in August, when warm, humid air meets cool basements and closets. The rest of the year, mold usually follows a leak that wasn't dried, a bathroom without a fan, or a basement that stays damp. For mold removal Bergen County NJ homeowners can trust, look for a company that finds the moisture, not just the spots. New Jersey has no state mold license, so ask about IICRC training instead.

04

Basement Waterproofing Across the County: Sump Pumps, Drains and Cracks

For basements that take water every storm, the fix is usually one of these, or a mix:

05

Utilities and Agencies Bergen Homeowners Work With After Water Damage

  • Veolia: runs the Hackensack water system, which serves 55 municipalities and roughly 807,000 people. Call them about a water main break or a problem at the meter.
  • Bergen County Utilities Authority (BCUA): treats the county's wastewater at its Little Ferry plant and works with towns on combined sewer overflow plans. Sewer mains are handled by your town or the BCUA; the line from your house is usually yours.
  • Electric and gas: PSE&G serves much of the county, but some northern towns are served by a different utility, so check your bill. Don't restore power or relight gas appliances that sat in water until they're checked.
  • NJ Department of Banking and Insurance: oversees insurers and licenses public adjusters.
  • NJ Division of Consumer Affairs: registers home improvement contractors. Look up anyone before you sign.
06

Mold Removal North Jersey Searches Often Mean Bergen: How to Pick a Company That Actually Serves Your Town

Flood or mold help "in Bergen County" can come from almost anywhere. Some companies cover the county with a New York phone number and a list of town names, and a franchise office's own service area may leave out towns it advertises in. That doesn't mean bad work. It means a website doesn't tell you who's actually coming. Ask where the crew is based and whether they've worked in your town.

How Undercroft Restoration Calls Work

Undercroft Restoration is a referral service. When you call (201) 409-9820 and give your town, you're connected with an independent, third-party restoration company that serves it. That company does the work. Undercroft Restoration doesn't do the work, set prices or hold contractor licenses. For how the line works across every service, see the home page.

07

Phase 1 Town Pages: Hackensack, Teaneck, Paramus and Fort Lee

The county seat. The tidal Hackensack River on the east side, combined sewers west of the railroad, pre-war homes and the Prospect Avenue high-rises all in about four square miles.

Across the river from Hackensack, between the river and Overpeck Creek. Mostly single-family homes with basements. More than 8 inches of rain fell during Ida, and Route 4 flooded in July 2026.

The Saddle River runs through its western side, and the postwar building boom left thousands of split-levels and ranches with basements. Blue laws keep the malls closed Sundays, but water problems don't wait.

High-rises and co-ops on the Palisades by the George Washington Bridge, where most water damage is a leak from one unit into another.

08

All 70 Bergen County Towns Where Callers Get Connected

South and the Meadowlands
CarlstadtEast RutherfordElmwood ParkGarfieldHasbrouck HeightsLittle FerryLodiLyndhurstMoonachieNorth ArlingtonRutherfordSaddle BrookSouth HackensackTeterboroWallingtonWood-Ridge
Central and the Hackensack valley
BergenfieldBogotaDumontFair LawnGlen RockHackensackMaywoodNew MilfordOradellParamusRidgefield ParkRidgewoodRiver EdgeRochelle ParkTeaneck
North and the Pascack Valley
AllendaleEmersonFranklin LakesHillsdaleHo-Ho-KusMahwahMidland ParkMontvaleOaklandPark RidgeRamseyRiver ValeSaddle RiverUpper Saddle RiverWaldwickWashington TownshipWestwoodWoodcliff LakeWyckoff
East, the Palisades and the Northern Valley
AlpineCliffside ParkClosterCresskillDemarestEdgewaterEnglewoodEnglewood CliffsFairviewFort LeeHarrington ParkHaworthLeoniaNorthvaleNorwoodOld TappanPalisades ParkRidgefieldRockleighTenafly
09

An April 2022 Storm Night in Bergen County: Three Calls, Three Different Problems

About this example. Undercroft Restoration connects callers with independent companies and doesn't publish their customers' jobs. These are illustrative examples, not records of real jobs. They're set during a real event: the April 7 to 8, 2022 storms, when Fox Weather reported 2 to 4 inches of rain, the Hackensack River cresting at 8.57 feet at New Milford, 12 evacuations there, and bridges closed in Lodi.

A basement in New Milford

The river comes up over a low street and water seeps into a finished basement through the floor joint and a window well. The owner stays out while the ground is saturated; the crew pumps the water down gradually, pulls the carpet and the bottom of the drywall, and dries for five days. It's floodwater, so everything it touched is disinfected. See flooded basement cleanup.

A floor drain in Hackensack, west of the railroad

Heavy rain fills the combined sewer, and dark water comes up the basement floor drain in a two-family house. The owner stops all water use upstairs and reports it to the city. The cleanup is Category 3: containment, removal of everything porous, disinfection, then drying. See sewage cleanup.

A ceiling in a Fort Lee high-rise

Wind-driven rain gets in around a balcony door on an upper floor and runs down inside the wall. Two floors below, a ceiling stain appears the next morning. The building manager, both unit owners and the crew work out access, and moisture readings are taken in both units. See water damage restoration.

The lesson: same night, same county, three completely different jobs.

10

Water or Mold Problem Anywhere in Bergen County? Call and Get Connected

Looking for a restoration company Bergen County homeowners can reach 24/7? Call (201) 409-9820. Have your town and what happened ready when you call.

Questions

What Bergen County Homeowners Ask Before They Call

Still have a question?

Calls answered 24/7. Pick the number for your problem, then say your town and what happened.

Do you cover my town?

Calls from all 70 Bergen County towns are taken and routed to an available company that serves that town. Availability can vary by area and time of day. The full list is above.

Which Bergen towns flood the most?

The towns along the Hackensack River and the Saddle River have the longest flood records, including Little Ferry, Moonachie, New Milford, Lodi and Saddle Brook. For your address, check FEMA's Flood Map Service Center.

Is there a Bergen County program for flooded homes?

The best-known program is state-run: NJDEP's Blue Acres buys flood-prone homes from willing sellers. Your town's office of emergency management can point you to local help after a declared disaster.

Who do I call about a sewer backup from the street?

Report it to your town, since the main under the street belongs to the town or the BCUA. For the cleanup inside your house, call a restoration company.

Does Bergen County require a license for mold removal?

No. New Jersey has no state mold remediation license. For mold removal Bergen County NJ homeowners should ask about IICRC certification and check the company's home improvement registration.

How do I check if a Bergen contractor is registered?

Look up the company's home improvement contractor registration on the NJ Division of Consumer Affairs website. Registered contractors must show their number on ads, contracts and vehicles.

Can I get help on a weekend or holiday?

Yes. Calls are answered 24/7, including nights, weekends and holidays.

Is Bergen County water damage covered by insurance?

It depends on the source. Sudden pipe bursts are usually covered; flood needs a flood policy; sewer backups need an endorsement. See the insurance claims help page.

Call (201) 409-9820Water, Fire, Mold & Sewage