Questions About Undercroft Restoration

A referral service for homes and properties in Bergen County, New Jersey, with no charge to callers. When you call, your call is connected to an independent local company that serves your town and handles your kind of problem. It's not a restoration company, and it doesn't send crews or do the work.

You give your town and what happened, in a sentence or two. Your call is then connected to a company that serves your area. That company talks with you about the problem, arranges a visit if you want one, and explains how it works and what it charges before any work starts.

No. There's no charge to call, and you're under no obligation to hire anyone. Undercroft Restoration is paid by its call-tracking network when a call is connected, not by you.

Independent local service providers that serve your area. They're separate businesses. They aren't owned, employed or supervised by Undercroft Restoration, and each one is responsible for its own work, pricing, licensing and insurance.

Calls are answered 24/7, including nights, weekends and holidays. Which companies are available can vary by area and time of day.

Calls may be recorded by the call-tracking network and by the company you're connected with, for quality, training and billing. Undercroft Restoration doesn't record calls itself. The Privacy Policy explains what's collected and how it's used.

No. The site has no forms. A phone call is the fastest way to reach someone, and it means nothing sits in an inbox while water sits on your floor.

Water coming into the house from a pipe, appliance, roof or storm; a wet or flooded basement; a sewage backup; mold or a musty smell; fire and smoke damage; basement leaks, sump pumps, drainage and crawl spaces; and cracks in a foundation wall. If you're not sure your problem fits, call and ask.

Bergen County, New Jersey, starting with Hackensack. Calls from towns across the county are connected with a company that serves that town, when one is available.

Yes. Tell your landlord or super first, in writing with photos, because the building is usually their responsibility. If you need help with your own things, or the landlord asks you to find someone, call.

Yes. Some companies handle commercial and multi-unit properties and some don't, so say what kind of property it is when you call.

Ask for its New Jersey home improvement contractor registration number and check it with the NJ Division of Consumer Affairs. Ask for proof of insurance. For water and mold work, ask what training or certification its technicians hold. A real company answers all three without hesitating.

A written scope before work starts: which rooms, what comes out, what equipment goes in, and for how long. Any change after that should be a written change order you approve. New Jersey law gives you the right to cancel many home improvement contracts before midnight of the third business day after you receive a copy, so ask the company about your cancellation rights.

Undercroft Restoration doesn't set prices and can't quote them. The company you're connected with inspects and explains its pricing before any work starts. Don't agree to anything you haven't seen in writing.

No. Undercroft Restoration doesn't control the companies' schedules, so it doesn't promise arrival times. Ask the company directly when it can get there, and who your contact is after the first visit.

No. Call your insurer or agent to report the loss, and read your policy. The company doing the work can document the damage with photos, moisture readings and a written scope. If you want someone to negotiate the claim for you, New Jersey licenses public adjusters through the Department of Banking and Insurance.

Because Undercroft Restoration doesn't do the work. Reviews on this site would be about other companies' jobs, and they wouldn't tell you anything true about this line. Check the reviews of the company you're connected with yourself, on the sites you trust, before you sign.

If it's safe: shut off the water at the main, stay away from the electric panel and outlets if water is near them, and take photos of everything before anything is moved. If a gas appliance sat in water, don't relight it until a licensed plumber or your utility has checked it.

If there's a gas smell, fire, electrical danger, or anyone trapped or hurt, call 911 first. This line connects you with local companies. It isn't an emergency service.